City of Mississauga Assessment Review and Appeals staff – common uses of Municipal Connect and corresponding challenges (where applicable):

Municipal Connect overall functionality – frequent delays in getting the authentication/login code and once signed in, session times out too quickly.

My Properties to review property information (CVA, satellite view of property, adjacent rolls, tax class, updates of any SUPPS/OMITS or any recent changes) – Municipal Connect doesn't specify when a property was last inspected. Watchlist feature doesn't provide notification when there is an update.  

My Properties to review RFRs/PRANs/etc. – History Reason provides only key points, and an MR Enquiry must be sent to get more detailed information about the reason for the appeal. Would be helpful if the “History Reason” could provide more detail and nature of change code.

My Properties to understand event history and current status – there doesn’t seem to be a way to display previous versions instead of just the latest one which would be helpful for comparison/analysis.

My Properties to review retired rolls – it would be helpful if the satellite view was available for retired rolls.

My Properties to review property information and history for prior years – when reviewing a property that has been consolidated (i.e. missing parking PIN with separate roll number), Municipal Connect displays a “1” under apportionment and only the most current view. The previous events for each roll return year or other past events are not visible.

My Properties to review retired rolls (filter feature) – when searching by roll, if the roll number is retired, the message “0 Records Found” appears. A different message to indicate the roll is retired and identify any child roll numbers, would be helpful. The filter feature is not very user friendly.  

My Work to submit new tax adjustment applications or to look up previously submitted applications – consistent loading issues. When attempting to find a property, the page continuously refreshes and erases search inputs for several minutes before being functional.

My Work to check status of an MR Enquiry – not very user friendly. It is unclear what fields need to be filled in and often takes several attempts to retrieve/view your request.

My Work to submit a property specific inquiry – difficult to add an attachment (main/supporting document) to your inquiry. Drag and drop feature rarely works, and you usually have to make several “browse” attempts to add the attachment. Often have to refresh page, re-enter inquiry details and attach document(s) again. The document title also cannot contain any special characters/symbols like (, & sign or #.  Must rename documents to remove these before you can upload the supporting document.

My Products to download/review reports such as Amended Property Assessment Notices (PRANS), History of Deleted Profiles, Municipal Change Profile etc. - no functionality concerns to note at this time.

We see "no data" when we click on an area of the map sometimes, but it could mean several different things:

- it is outside our boundaries so we do not have access

- it is not mapped and/or not assessed.  We have had many of these where asking about it generates a SCIF.  

- it is City owned LNA (but we cannot tell this as opposed to just a mapping error)...there is no way to see that it is done this way on purpose.

It would be helpful if we could tell the difference between which of these situations it is.  Why can't it say "out of bounds" if it is outside our boundaries, as that would make it a lot clearer too as to where the boundary lines are.  

Mapping of federally owned properties (specifically the Welland Canal) is also very poorly maintained over time which is frustrating.  

Search under "My Properties" (for internal planning purposes only):

i.e. 

for all Prop Code 301’s in Vaughan the search results come out to a total of 65,259 roll numbers.

And when we attempt to download the results to analyze the Avg/Median Assessments, we are limited to a Record Max of 5,000 roll numbers which includes supplier data.

However when we download the entire 65,259 roll numbers in Excel the CVA’s do not populate! We only can retrieve the following data (which is not helpful whatsoever).

Can we get MPAC to include the CVA’s when we download roll numbers in excess of 5,000?

Frequent delays obtaining log in code, once signed in session times out too soon.

My Properties - reason for adjustments (ie. PRANS, RFR MOS etc) could be more detailed, time consuming to submit a my work enquiry re adj. 

My Properties/Filters/Events/Event Status - In progress & Approved/Event Type - SUP & OMT - frequently download upcoming supp/omits report into excel to review & verify prior to publishing, often times the excel extract format is different (missing columns) then prev,. download which makes it difficult to add in new supp/omits to existing report. 

While in current view of a specific property the events timeline can be difficult for many staff to navigate, we continuously remind staff to read the event type and note date as the CVA in top right may not be the CVA on the current roll ie YEA. Also if you just want to see sales on a property there could be many events listed (supp,Crt, yea) in btwn each TOS, it would be more efficient if all event types were found in the same area ie all sales, all MOS/CRT, all supp/omts....another improvement would be to have the SCIF att. to the roll (parent & child),  the bldg permit detail in work objects for each applicable roll is a helpful addition. 

My Products - Dislike the full description of products ready for downland, I preferred the acronyms list ie PRAN, TIA, PACN as it was more efficient to speed read.

My Work functionality is not always efficient for example the added step of identifying if the att. is main or supporting document as well as renaming the document because MConnect does not accept special characters/symbols.

Some enhancements that we’d like to see are:

• Ability to search for retired rolls without needing to enter filters in My Properties
• Ability to see lineage (child and parent rolls) on the property profile
• SCIFs being available on the property profile
• When selecting a parcel of a condominium/strata a list of all rolls associated with the parcel should come up instead of a random address associated with it
• Search function should work for roll numbers that include dashes and period. The ARB provides them with dashes and we have confirmed with MPAC they have this ability on their back end
• Historical records that go back at least 1 reassessment (2012 CVA)